Cosmic Reserve Refund & Returns Policy
Overview
At Cosmic Reserve, we want you to feel confident in every purchase. If for any reason you’re not fully satisfied, we’re here to help.
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To be eligible for a return:
Your item must be unused
It must be in the same condition that you received it
It must be in its original packaging
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items are not eligible for return, including:
Perishable goods (such as food or flowers)
Newspapers or magazines
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases
Additional non-returnable items:
Gift cards
Downloadable software products
Certain health and personal care items
If you are unsure whether your item qualifies, please contact us before returning it.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items not in their original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved:
Your refund will be processed
A credit will automatically be applied to your original method of payment
Processing times may vary depending on your financial institution
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company — it may take time before the refund is officially posted.
Contact your bank — processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded.
Sale items are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email:
Send your item to:
Cosmic Reserve
515 S Dupont Hwy Unit #4
Dover, DE 19901
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift at purchase, or was shipped to the gift giver first, a refund will be issued to the original purchaser.
Return Shipping
To return your product, mail it to:
Cosmic Reserve
515 S Dupont Hwy Unit #4
Dover, DE 19901
United States
Please note:
You are responsible for paying your own return shipping costs.
Shipping costs are non-refundable.
If a refund is issued, return shipping costs may be deducted from your refund.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Assistance?
For any questions related to refunds and returns, please contact:
Thank you for choosing Cosmic Reserve.
